Privacy Policy

1. Introduction

At Nebula eSIM, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services, website, and mobile applications.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address for account creation
• Payment information for processing transactions
• Device information (IMEI, device model, operating system)
• Location data for service provisioning and fraud prevention

2.2 Usage Information

We automatically collect certain information about your use of our services:

• Data usage statistics and connection logs
• Website and app usage analytics
• IP addresses and network information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our eSIM services
• Process payments and prevent fraud
• Communicate with you about your account and services
• Improve our services and develop new features
• Comply with legal obligations and resolve disputes
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Mobile Network Operators: To provision eSIM services
• Payment Processors: To process transactions securely
• Service Providers: Who help us operate our business
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your account plus a reasonable period thereafter for legal and business purposes.

7. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal data
• Opt-out of marketing communications
• Request data portability
• Object to certain data processing activities

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: