Refund Policy

1. Overview

At Nebula eSIM, we understand that sometimes plans change. This Refund Policy outlines the conditions under which refunds may be provided for our eSIM services and the process for requesting refunds.

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund if:

• You request a refund within 24 hours of purchase
• The eSIM has not been activated or installed on any device
• No data from the plan has been consumed
• You purchased the wrong plan due to our website error
• Technical issues on our end prevent service activation

2.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

• More than 24 hours have passed since purchase
• The eSIM has been activated or installed
• Any amount of data has been used
• You purchased an incompatible plan for your device
• Network coverage issues in your location
• Changes in your travel plans
• Dissatisfaction with network speed or quality

3. Refund Process

3.1 How to Request a Refund

To request a refund, please:

1. Contact our support team within 24 hours of purchase
2. Provide your order number and purchase details
3. Explain the reason for your refund request
4. Confirm that the eSIM has not been activated or used

3.2 Refund Timeline

• Review: We will review your request within 2 business days
• Processing: Approved refunds are processed within 3-5 business days
• Credit: Refunds appear on your payment method within 5-10 business days

4. Partial Refunds

Partial refunds are generally not available for eSIM services due to the nature of digital products. However, in exceptional circumstances involving technical issues on our end, we may consider partial refunds on a case-by-case basis.

5. Refund Method

Refunds will be processed using the same payment method used for the original purchase. We cannot process refunds to different payment methods or accounts for security reasons.

6. Disputed Charges

If you dispute a charge with your bank or credit card company before contacting us, we may not be able to process a direct refund. Please contact us first to resolve any billing issues before initiating a chargeback.

7. Service Credits

In cases where a refund is not applicable but you experienced service issues, we may offer service credits for future purchases at our discretion. Service credits do not expire but cannot be transferred or redeemed for cash.

8. Technical Issues

If you experience technical issues with your eSIM that prevent normal usage, please contact our support team immediately. We will:

• Provide technical assistance to resolve the issue
• Offer a replacement eSIM if the problem is on our end
• Consider a refund if we cannot resolve the technical issue

9. Force Majeure

We are not responsible for refunds due to circumstances beyond our control, including but not limited to natural disasters, government actions, network partner issues, or other force majeure events.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy, please contact us: